OUA.tv Frequently Asked Questions

From the main navigation menu (top right), select "Register" and complete the form. You will be prompted to enter your name, email, and password and accept Terms & Conditions. You will not be charged for registering and creating an account. Be sure to remember the email and password used for registration as this will become your account login ID and password.

Once registered be sure you are logged in.

Visit the Passes page and select the pass that suits your needs, by clicking on the “BUY” button. This will take you to the purchase page where you will complete the form with your credit card information and finalize the transaction. Once your transaction is completed, you will be emailed a receipt.

Please note if you are trying to make a Single Event purchase you make visit the Schedule page and select the game of your choice by clicking on the “BUY” button, which will take you to the purchase page as described in Step 2 above. When visiting the Schedule page be sure to select the appropriate option to find the game you want to watch.

Fans can purchase a/an:

There are three (4) types of passes – All-Access, Sport-Specific (Regular Season), Sport-Specific (Postseason), and Single Game – available for purchase that each provide different access to events on the OUA.tv platform.

Yes, subscribers who purchase an All-Access Pass or a Sport-Specific Pass will also have access to additional video content that is exclusive to OUA.tv.

More details on any exclusive content will be provided at a later date.

Sport-Specific Passes encompass both genders and require only one (1) pass to be purchased to access men’s and women’s games in that sport. For example, a Basketball Regular Season Pass (Sport-Specific) will provide fans with access to all men’s AND women’s regular season basketball games.

Online payments can be made by Visa, Mastercard, or American Express. Any other cards will result in a failed transaction.

Your card may be declined for a number of reasons. When the payment processor submits a charge to your bank, your bank will typically have automated systems that determine whether or not to accept the charge. These systems take various signals into account, such as the cardholder's spending habits, account balance, and card information like the expiration date and CVV/CVC security number.

Some declines are self-explanatory, such as incorrect information being submitted or insufficient funds. The most frequent reply we get from banks (and the most frustrating for consumers) relates to possible fraud. Since fraud detection signals are constantly changing, a previously successful card might be declined in the future. even if all of the card information is correct, and the cardholder previously had a successful payment, a future charge may still be declined by a bank’s overzealous fraud system.

If all of your card information seems correct, it is best to contact your bank directly and ask for more information. For privacy and security, banks and card issuers can only discuss the specifics of a declined payment with their cardholders – they cannot discuss this with the merchant.

Access to the content is for your personal, non-commercial use, entertainment, and enjoyment.

Logins for All-Access and Sport Specific Passes are limited to simultaneous access on two (2) devices at a time.

Logins for Single Events are limited to simultaneous access on one (1) device at a time.

If you try to log into another device concurrently, you will receive a notification stating, ‘Too many people are using your account right now’.

OUA.tv will soon be available to watch via both iOS and Android mobile apps, available in the Apple Store and the Google Play Store, respectively, prior to the start of the 2025-26 season.

There are there are a few ways to get the content onto a large screen tv:

New casting technologies are evolving at a rapid pace. Your devices may have their own propriety casting capabilities. Please be advised that due to the rapid changes in technology, Visaic is unable to warrant that third-party casting technologies will work with the system.

Casting is supported in Google Chrome (Android and Desktop) via Chromecast and in Safari (iOS and Mac OS) via AirPlay. At present, no other casting configurations are officially supported in any other browsers.

Fans who purchase an OUA.tv pass, whether All-Access, Sport-Specific, or Single Game, will be able to watch any games that are included in their pass on demand.

These games can be accessed from the main dropdown menu on OUA.tv. Once logged into your OUA.tv account, hover over ‘Schedule’ from the main menu and click on ‘On Demand’ from the corresponding dropdown. This page will show all On Demand games available to you, starting with the most recent. Click on the corresponding game card to start watching any of these games on demand.

Note that while All-Access or Sport-Specific Passes will allow users to watch games on demand all season long, a Single Game Pass only includes a 48-hour window for on demand access.

While fans who purchase a pass for OUA.tv will have access to watch game(s) live and on demand, they are unable to download an event from OUA.tv, regardless of the type of pass being purchased.

The live internet video streams are delivered via adaptive streaming technologies. The stream constantly adapts automatically to deliver the best quality playback based on your available bandwidth and processing capabilities. Currently, video is delivered at bit rates ranging from 400kbps to 3,500kbps. Lower bitrates deliver to smaller screens such as mobile, while higher bit rates provide a great viewing experience on large screens – including connected TVs.

The live internet video streams are delivered via adaptive streaming technologies. Currently, video is delivered at bit rates ranging from 400kbps to 4,500kbps. Most commercially available ADSL and cable connections should provide sufficient bandwidth for a quality viewing experience.

In order to view a video cast to a large screen TV, a minimum of 5mbps download speed is recommended.

Note that streaming via mobile connections consumes a lot of bandwidth. It is recommended that you consume video content over wired or Wi-Fi connections. Shared hotspots may not provide you with sufficient bandwidth to have a reliable streaming experience.

The most common causes of video disruption or degradation is a result of underpowered encoding hardware at the venue, poor internet connectivity at the venue, or underpowered home internet connections.

Video for the 2025-26 season is being encoded at a rate of 3.5Mbps (compared with 1.8-2Mbps in previous years.) This increase in video quality requires more powerful computers and additional bandwidth. Some of the encoding equipment currently being used by some schools does not have the requisite power to reliably push out the new, higher quality signal.

Most home connections should be able to receive the video signal. If you experience poor video delivery over your home Wi-Fi, please try a wired connection to ensure no local networking issues.

Currently there are no geographic or blackout restrictions for the OUA.tv service.